Deliver great customer service and increase efficiency with specialised e-commerce solutions
Provide customers with fast, reliable shipping that factors in sustainability whilst increasing efficiency and lowering costs.
Helping the e-commerce sector meet customer needs
Online shopping continues to grow, with e-commerce expected to make up 41% of global retail sales by 2027. As a result, the need for efficient shipping is greater than ever. Beyond speed of delivery, consumers are increasingly prioritising reliability. That means greater communication between the seller, the logistics provider and the customer. And, as consumers’ awareness of their impact on the environment increases, the trend towards ‘slow logistics’ is starting to take hold. However, with limits on how long customers are willing to wait, e-commerce logistics companies are faced with balancing two conflicting ideas: speed and sustainability.
Add to this the unique challenge of returns management coupled with rising costs across the whole supply chain, and the e-commerce sector faces a complexity that only technology can help solve efficiently.
PTV customers in the E-commerce branche
Major e-commerce companies from around the world are using PTV’s technology to help deliver improved customer service whilst lowering costs.
Tackling your biggest challenges
Choosing the right technology can help you to manage your delivery operations more effectively without lowering the quality of your service.
with real-time tracking of deliveries and most accurate ETAs
using optimisation algorithms that factor in multiple constraints
generating and executing resource-efficient routes in the shortest time
with technology that can handle increased complexity
by incorporating them into delivery route planning
with centralised planning tools that factor in regional regulations
“The reduced mileage also translates directly into lower CO2 emissions”
Technology for every stage of the delivery
Manage end-to-end planning more strategically
As businesses grow, both supply chain management and last mile delivery become more complex, requiring effective centralised planning:
- Coordinate supply chain logistics and manage returns and exchanges alongside last mile delivery through one platform.
- Manage costs related to time window selection by factoring them into route planning.
- Calculate expected transport costs for each delivery so that you can balance logistics with competitive pricing strategies.
- Meet sustainability goals by planning for lower CO2 emissions, and consider Low/Zero Emission Zones.
- Get prepared for the future by planning electric vehicle (EV) routes that factor in battery life and charging station locations.
- Design efficient and compliant routes that factor in regulations and restrictions in whatever country you operate.
Optimise your operations to stay ahead of competition
Meeting customers' increasing demands for speed and quality requires tactical day-to-day planning.
- Leverage AI to create the most efficient routes incorporating multiple constraints, including speed, time windows and CO2 emissions.
- Cut transport costs by 20% with efficient route optimisation that can reduce planned driving times and distance.
- Scale logistics operations to factor in seasonal volatility, unexpected demand changes and long-term growth without compromising on quality or overspending resources and budgets.
- Adapt to real-time conditions with dynamic routing to reduce delays and provide a more reliable service to customers.
- Incorporate returns and exchanges into optimised routes to minimise costs and turnaround times.
Reassure customers with transparency and communication
Customers are prioritising reliability of service. Delivering on expectations requires real-time visibility.
- Track all deliveries through one, centralised platform integrated into your transport control tower solution.
- Alert customers to delays and updated ETAs and minimise missed deliveries with live notifications and alerts.
- Manage inventory to meet demand with end-to-end supply chain visibility, reducing potential delays to shipments.
- Replace physical paperwork with digital documentation, accessed via a mobile app, saving time and the environment.
- Log safe receipt of parcels with electronic proof of delivery (ePOD) using a sign-on-glass app, to speed up payment and minimise customer complaints.
Deliver for your customers wherever they are
Delays on the road can be minimised with the right navigation technology designed for professional drivers.
- Arrive at even the most hard-to-find addresses with regularly updated maps and navigation that doesn't require manual destination input.
- Keep drivers happy with easy-to-use, guided navigation, reducing the chances of delays and increasing customer satisfaction.
- Maintain low costs with navigation software that adapts to real-time traffic scenarios to ensure you're always on the best route.
- Meet customer demands for sustainability in urban areas with routes guidance for cargo bikes.
Support long-term growth with data-driven decision making
Incorporating enhanced data analytics can help you understand how to adapt your business to meet changing demand in the e-commerce space.
- Track and analyse your end-to-end operations to uncover areas that could be optimised.
- Improve the speed and quality of your operations by comparing to and analysing past deliveries.
- Monitor missed or late deliveries to understand where areas of your operations can be improved.
- Centralise data collection for easier analysis, and make it more accessible to the wider business
- Forecast demand more accurately to find opportunities for sustainable business growth.
Why do e-commerce companies trust PTV Logistics?
Major international e-commerce businesses are using PTV’s technology to help increase efficiency, lower costs and deliver a better customer experience.
 | Industry expertise We have years of experience in e-commerce logistics so understand the intricacies of online retail and the challenges you face. |
 | Cutting-edge technology Our platform leverages the latest in AI, machine learning and IoT to keep you ahead of the competition. |
 | A customer-centric approach We prioritise your customers’ satisfaction offering flexible delivery options, transparent communication and ETAs they can trust. |
 | Proven results and impact Our e-commerce clients of all sizes have seen measurable improvements in delivery times, operational costs and customer satisfaction. |
Learn more about how customers are using PTV technology to solve their e-commerce logistics challenges
“During the selection process, PTV Logistics clearly outperformed the other suppliers.“
“PTV is simply the leader here. It also has a great deal of experience in the European transport environment.”
Solutions for every stage of the delivery
Explore our library of resources to understand how your business operations could be improved by incorporating specialist logistics software.
Let us help boost your business
If you’d like to learn more about how PTV technology can help optimise your delivery operations, get in touch to discuss our different solutions.
